Official support channels
HPS SOFTWARE LTDA offers multiple channels to ensure your request reaches us in the best way possible. All channels below are official and operated directly by our team.
📧 Support Email
For questions, bug reports, requests and general matters. Primary contact channel.
[email protected]🏢 Business Address
For official correspondence and legal documents.
Av. Dr. Álvaro Severo de Miranda, 812, Apt. 1702Passo Fundo / RS — Brazil
🆘 Published apps
For support regarding apps published on the App Store and Google Play, use the email or WhatsApp above and mention the app name.
[email protected]Response time
- Email: within 24 business hours.
- WhatsApp: usually within a few hours during business hours.
- Customers with active contracts: specific SLA as agreed by contract.
How can we help?
Technical support
Login issues, bugs, instability or questions about features of our products and applications.
Privacy and data protection (LGPD/GDPR)
Exercise rights as a data subject — access, correction, anonymization, portability or deletion. Send an email with subject "Privacy — [your request]" to the official channel. More information in our Privacy Policy.
Commercial inquiries
Proposals, quotes, partnerships and new projects. Contact us via email or WhatsApp and we'll route you to the right team.
Administrative and financial matters
Invoices, tax documents, registration updates and other administrative requests can be made through the official email.
Legal name: HPS SOFTWARE LTDA
Brazilian Tax ID (CNPJ): 47.172.959/0001-78
Address: Av. Dr. Álvaro Severo de Miranda, 812, Apt. 1702 — Passo Fundo / RS — Brazil
Official email: [email protected]
Phone/WhatsApp: +55 (54) 99916-4001