Terms of Use.

1. Acceptance of Terms

By accessing or using the website hpssoftware.solutions, any application or service provided by HPS SOFTWARE LTDA (CNPJ 47.172.959/0001-78), you fully agree to these Terms of Use. If you do not agree, do not use the services.

2. Company identification

3. Scope

HPS is a software engineering company that offers:

• Custom development of systems, websites and applications;
• Proprietary and third-party SaaS platforms;
• Mobile applications published on the App Store and Google Play;
• Technical consulting, infrastructure and DevOps;
• Automation, integration and artificial intelligence solutions.

4. User registration and account

Some services may require registration. By registering, you declare that:

• The information provided is true, current and complete;
• You are responsible for maintaining the confidentiality of your credentials;
• You will notify HPS immediately in case of unauthorized use of the account;
• You have legal capacity to accept these Terms.

5. Proper use of services

You agree not to use the services to:

• Violate laws, third-party rights or intellectual property rights;
• Engage in fraudulent, illegal or harmful activities;
• Distribute malware, viruses, spam or offensive content;
• Reverse engineer, decompile or attempt to extract source code;
• Overload, interfere with or attempt to access unauthorized areas;
• Use the services for resale without express written authorization.

6. Intellectual property

All content on the website and applications — including text, images, logos, source code, design, brand and products — is the exclusive property of HPS SOFTWARE LTDA or duly licensed, and is protected by Brazilian intellectual property, copyright and trademark laws.

Reproduction, distribution, modification or commercial use of any content without prior express authorization from HPS is prohibited.

7. Payments, subscriptions and cancellation

For paid services and subscription plans:

• Prices and conditions will be described on the page or specific contract of the contracted service;
• Payments may be processed through third-party gateways partnered with HPS;
• Automatic renewals, where they exist, will be communicated in advance;
• Cancellations can be made at any time, respecting any specific contractual deadlines;
• Refunds follow the product's specific policies and applicable Brazilian legislation (Consumer Protection Code, when applicable).

8. Availability and support

HPS uses reasonable efforts to keep services available and functioning properly, but does not guarantee uninterrupted availability. Scheduled maintenance and technical failures may occur. The official support channel is:

• Email: [email protected]
• WhatsApp: +55 (54) 99916-4001
• Support Center: /en/support

9. Limitation of liability

To the maximum extent permitted by applicable law, HPS shall not be liable for:

• Indirect damages, incidental losses, lost profits or data loss arising from the use of services;
• Interruptions caused by third parties, force majeure or fortuitous events;
• Third-party content or services linked to our services.

This limitation does not affect rights guaranteed by law, especially those provided by the Consumer Protection Code when applicable.

10. Privacy and data protection

The processing of personal data follows our Privacy Policy, which is an integral part of these Terms and complies with the Brazilian General Data Protection Law (LGPD — Law 13.709/2018).

11. Changes to the Terms

HPS may update these Terms at any time. Relevant changes will be communicated through the website with prominence and a new update date. Continued use of the services after publication implies acceptance of the new terms.

12. Termination

HPS reserves the right to suspend or terminate the access of any user who violates these Terms, without prior notice and without prejudice to applicable legal sanctions.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. Any disputes will be settled in the courts of Passo Fundo / RS, Brazil, with express waiver of any other jurisdiction, however privileged.

14. Contact

Questions about these Terms should be sent to [email protected].